The authoritative independent voice of the UK food industry

The authoritative independent voice of the UK food industry

News

Thorntons to permanently close all stores and move online

17 Mar, 2021

Thorntons has announced plans to permanently close all of its stores in the UK, a move which leaves 600 jobs at risk.

Interested in reaching the food industry?

Explore our media pack for all of our advertising opportunities and partnership options.

Thorntons has announced plans to permanently close all of its stores in the UK, a move which leaves 600 jobs at risk.

The retailer said the decision was based not entirely on the impact of Covid-19 lockdowns but the wider impact of the pandemic on the retail sector. It also confirmed that it has entered consultation with its employees and hoped to be able to redeploy some workers to other areas of the business.

While the brand’s 63 store estate will be closing permanently, Adam Goddard, the company’s retail director, said the company would be looking to build on its online platform, adding that it was clear Thorntons had to “evolve.”

“Unfortunately like many others, the obstacles we have faced and will continue to face on the high street are too severe.”

He said: “Changing dynamics of the high street, shifting customer behaviour to online, the ongoing impact of Covid-19 and the numerous lockdown restrictions over the last year – especially during our key trading periods at Easter and Christmas – has meant we have been trading in the most challenging circumstances.

“Unfortunately like many others, the obstacles we have faced and will continue to face on the high street are too severe and despite our best efforts we have taken the difficult decision to permanently close our retail store estate.”

In a statement, Thorntons also said it is committed to its factory in Alfreton and added that it will continue to invest in its grocery supply business.

Latest News

Celebrating inspirational women in the meat industry.

Order your tickets for the ceremony on 20th November 2026 at the Royal Lancaster Hotel, London

Everything you need to know about the Food Management Industry Awards can be found through our dedicated website.

Some of the leading companies that have participated in the Food Management Today Industry Awards...

Water power

Water power

As climate volatility becomes a fact of life, says NFU Livestock Board chair Clare Wise, investment in water infrastructure becomes ever more pressing as the foundation of a resilient supply chain.

The impact of El Niño on food and drink businesses

The impact of El Niño on food and drink businesses

Eliot Bassett, managing director at foreign exchange and currency risk management service provider Lumon Pay, discusses how climate-related disruptions can have significant, long-lasting impacts across the global food and drink industry.

Water power

As climate volatility becomes a fact of life, says NFU Livestock Board chair Clare Wise, investment in water infrastructure becomes ever more pressing as the foundation of a resilient supply chain.

The impact of El Niño on food and drink businesses

Eliot Bassett, managing director at foreign exchange and currency risk management service provider Lumon Pay, discusses how climate-related disruptions can have significant, long-lasting impacts across the global food and drink industry.

How frozen food can help bolster the resilience of our vital national food supply

Rupert Ashby, chief executive of the British Frozen Food Federation, explains why frozen food is well placed to help tackle the UK’s pressing food resilience challenges.

Cheese shredding solutions by Urschel

Leading cheese processors rely on optimised dicing and shredding solutions supplied by Urschel.

The Multivac Total Offer: end-to-end lifecycle support

Streamline your operations with a joined-up approach to equipment, materials and service solutions from Multivac.

Revolutionise your sterilisation: how the Static Steriflow solves real production challenges

Interfood Technology talks to Food Management Today about the Static Steriflow, engineered for versatility and reliability in food production environments.

Sign-up for our newsletter and alerts

"*" indicates required fields

Name*

Which emails would you like to receive from us?

Please select an option*
* By subscribing or opting in to any communication you also give permission for us to send you occasional general information updates about this media portfolio. You can opt out or change your preferences at any time.